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A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Unrestricted fare
- Southwest Airlines offers low, unrestricted fares every day. These fares are available
to all Customers (regardless of age) and do not require advance reservations or advance
ticket purchase. No penalties apply for itinerary changes or refunds. The term for this
type of fare varies with other airlines.
Restricted fare
- Certain discount fares may be available on Southwest that are subject to specific
reservation, ticket purchase, and travel requirements. Failure to follow the established
fare rules may result in added expense to the Customer. Holiday blackout periods may apply
and seats may be limited.
Standby - A
reservation cannot be confirmed. The traveler will be given a seat only if one becomes
available after all confirmed Customers have checked in and received boarding passes for
the flight. On any flight with a stop, a standby Customer assumes the risk that he/she may
be removed from the flight at the stopping place so that a confirmed Customer can be
boarded.
Direct
Travelers often confuse direct flights with nonstop flights but there is a big difference.
A direct flight means your plane will stop somewhere enroute to your final destination.
These stops can last anywhere from 1/2 hour to two hours. Depending on your specific
flight you may be able to deplane, stretch your legs in the airport and then re-board the
same aircraft. In other cases you may simply wait in your seats while other passengers
come on board.
Connection
This means you stop enroute and actually have to change planes to a connecting flight. You
may or may not be flying the same airline on the second leg of your trip. Connecting
flights usually occur at “hub” or major airports. Murphy's Law: your connecting
flight will be boarding at some gate at the opposite end of a busy airport. When
scheduling connecting flights, it is suggested you leave 1 1/2 to 2 hours to make
connections. This is especially true when traveling with children. Missing your connecting
flight can lead to all sorts of hassles. Often if there is an earlier flight to your
destination, the airlines will let you standby if there are seats available.
Code-share
Recently many of the major airlines have “joined forces” or created alliances to
improve service and increase profits. Code-sharing means any two or more airlines (usually
airlines who belong to an alliance) can sell tickets for the same flight. At the gate you
may notice the same flight is listed with two different airline names on the board. Your
ticket from New York to Paris may say Delta. The guy sitting next to you on the plane may
be holding an Air France ticket. The weird thing is that prices may differ for the exact
same flight and class of service. Also some people fly certain carriers according to their
safety records or frequent flyer programs. With code-shares, usually one partner owns the
plane and the other “operates” the flight. This becomes an important issue if
you run into any problems. One airline can pass responsibility back and forth. Be aware
and ask questions.
E-tickets
Also called electronic tickets, are now common place thanks to the Internet. Almost all
major carriers offer e-tickets within the United States. You can also get e-tickets on
some international routes although custom and immigration rules make this a bit tricky.
When buying e-tickets online, your confirmation page is your “ticket”. To
check-in for your flight at the airport, you simply need your confirmation number and a
photo ID. That's it! Simple! No tickets to lose. In the early days, there were problems
when flights were cancelled or missed. Gate agents needed paper tickets to make any
changes. This made travelers leery but these hassles have since been eliminated. As a
bonus, e-ticket passengers can usually avoid long check-in lines at the airport and
instead can opt for self service kiosk check-in. It's far more convenient.
Interlining
This means you have a connecting flight with two different airlines. You leave home on one
airline, connect somewhere enroute and take a completely different airline for the
remainder of your trip. Although they work together, each airline operates separately
under their own rules and regulations. Sometimes you can check your baggage straight
through, but often you will have to retrieve your luggage at the connection airport and
recheck it onto your next carrier.
Operator
Usually the operator is the airline that runs the flight and issues your ticket. This may
become blurred with code-shares and interlining agreement. It's best to know who is the
operator of your flight in case your run into any problems. The operator is ultimately
responsible.
Layover
A layover is a very LONG connection. The airlines like to say two hours or more qualifies
as layover. If you miss a connecting flight, you may experience a layover until the next
available flight.
Hubs
Every major airline has its own hub or headquarter airport. Thanks to short hops and
connecting flights, using a central hub makes scheduling more efficient and boosts profits
for the airlines. A list of major carriers and there hubs are:
American
Chicago, Dallas, Miami
American West
Las Vegas, Phoenix
Continental
Cleveland, Houston, Newark(NJ)
Delta
Atlanta, Cincinnati, Dallas
Northwest
Detroit, Memphis, Minneapolis/St.Paul
TWA
New York(JFK), St. Louis
United
Chicago, Denver
US Airways
Charlotte, Pittsburgh
Full Fare
This fare is called known as unrestricted fare. It give you a great deal of freedom but it
is also the most costly. Things like last minute fares (less than 7 days ahead) or flights
that don't including a Saturday night stayover are a couple of reasons why leisure
travelers might run into these expensive fares.
Restricted Fares
Also known as discounted or consolidator fares. It means you give up certain freedoms for
a lower price ticket. The restrictions vary with each ticket...some may require that you
book in advance, have a Saturday night stay or restrict the length of your stay. Make sure
you read all the fine print and know what you are buying. If you can live with the
required restrictions, you've just found yourself a bargain.
Restrictions
Most discount airfares come with certain rules or restrictions. Low cost or independent
airlines usually offer lower prices without many of these restrictions. It is best to shop
and compare. Read the fine print and understand what it is you are buying. The most common
restrictions are:Non-refundable-This means if you want to change or cancel
your flight, you will NOT get your money back. This is usually standard on many discount
tickets. Often the tickets are “exchangeable” which means for a fee, you can
change your ticket. The problem is often times the fees to exchange a ticket are almost
the same as the price of the ticket itself so in theory, you've lost the price of the
ticket. READ THE FINE PRINT AND UNDERSTAND WHAT YOU ARE BUYING.
Advance-Purchase Requirement- for the best savings on Domestic US flights, you
must purchase your tickets 14-21 days in advance. Most International flights require 30
day advance purchase.
Midweek departures- Usually the lowest price tickets depart on Monday or Tuesday
Saturday Night Stay-This is pretty much a standard restriction on most discounted
tickets.
Excursion
The cheapest, published fare offered by a Domestic, US airline. Also known as Super-saver
or Max saver fares
Apex
The cheapest, published fare for an International flight. You might also see it listed as
a Super Apex fare.
Class
Class is the different level of service offered on particular flights. Obviously class
determines price. Coach class is the cheapest. You sacrifice amenities for a lower price.
First class offers luxury and a high price tag. It is seldom worth the price on short hops
but worth every penny on long hauls or international flights. Your flight might also offer
business class which falls somewhere in between. Often frequent flyer club members can get
upgraded to business class when available.
Round-trip
Just like it says. Your ticket allows you to fly from your departure city to your arrival
city and then visa-versa. Your flight may or may not be non stop or direct. Most discounts
require a round-trip purchase as part of their restrictions.
One-Way
This is the most expensive ticket to purchase. Your best bet is to try some of the
low-cost or independent airlines. As silly as it sounds, it might be more economical to
purchase a round-trip ticket and simply throw out your return ticket.
Multi-leg
Multi-leg tickets mean you will be flying to multiple
cities. You may even experience connecting flights, stopovers and layovers as part of your
itinerary. If you are making complicated travel plans like these, we recommend that you
use a Travel Agent.
- add-on fare
Amount added to a gateway fare to arrive at a through
fare. Sometimes called a promotional fare.
- air courier
A person who accompanies time-sensitive cargo being
shipped as passenger's baggage, usually in exchange for a deep discount on the air fare
- air taxi
An aircraft with a limited seating capacity (19 or
fewer), operating within a limited range (250 miles).
- Air Travel Card
An airline-sponsored credit card, good for airline
tickets only. Also known as the Universal Air Travel Plan Card.
- airline designator
two- or three-digit alphanumeric code for an air
carrier, administered by IATA.
- airport access fee
The fee paid to an airport management by a car rental
company for the privilege of operating its vans and buses on the airport grounds, usually
passed onto the consumer.
- airport codes
Three-letter codes used to uniquely identify all
airports.
- airport tax
A local tax imposed on air tickets and passed along
to passengers, ostensibly used to fund airport maintenance, expansion, and similar
expenditures.
- all inclusive
One price covers all listed elements of the package.
- alternative distribution system
Any system that bypasses travel agencies in selling
travel arrangements. Usually used to refer to the distribution of tickets through personal
computers and ETDNs.
- American plan
A meal plan at a hotel or resort in which three meals
a day are included in the price. Sometimes referred to as Full American Plan.
- APEX
Advance purchase excursion fare.
A computerized reservation system owned by United
Airlines and Apollo.
- ARC
Airlines Reporting Corporation
- ARC list
A list prepared by a travel agency and submitted to
ARC or IATAN of agency employees eligible for travel benefits. Also referred to as
"the agent eligibility list".
- ARNK
Arrival unknown. Used to indicate the land portion of
an itinerary.
- ARTA
Association of Retail Travel Agents.
American Society of Travel Agents
- ATB
Automated ticket/boarding pass. An electronically
generated ticket which also includes the boarding pass.
- ATO
Airline ticket office.
- ATP
Airline Tariff Publishing Company
- available seat miles
One seat, occupied or not, moved one mile. Used as a
measure of airline capacity.
- average daily rate (ADR)
Statistical unit used to measure a hotel's pricing
scale. Figure derived by dividing actual daily revenue by the total number of rooms sold.
Also see RevPAR (Revenue per Available Room) which is the actual daily revenue by
the total number of available rooms. RevPAR is often significantly lower than ADR, making
this an important distinction.
- Aviation Glossary, FAA
Extensive list of aviation terms and their
definitions.
- back to back ticketing
A strategy used to reduce the cost of a round trip
involving no Saturday stay when the cost of two excursions is less than the cost of one
unrestricted fare. For example, if a traveler wants to fly from New York to Denver on
Monday and return Thursday, he would purchase two excursions, one from New York to Denver
beginning on Monday and the other from Denver to New York departing on Thursday. The
traveler then uses only the outbound portion of each excursion. The itinerary can be
designed in such a way that the return portions of each excursion can be used on another
trip. This is an illegal practice. Also called "nested excursions".
- base fare
The fare, as of an airline ticket, before tax has
been added. Commissions are calculated on the base fare.
- bereavement fare
A lower airline fare offered to those traveling due
to a death or illness in their immediate family.
boat is moored.
- bill of fare
A menu.
- black market
Illegal trade, commerce, or currency exchange which
evades taxes, government oversight, or both.
- blacked out, dates, period
Not available. Dates on which tickets or certain
fares are not available. Blackout dates usually coincide with holidays and peak travel
seasons.
- booking
A reservation.
- booking code
The code used to make a booking on a CRS for a
specific fare. Also called a fare code.
- booking fee
The charge levied by a CRS on a supplier for handling
a reservation.
- bucket shop
A consolidator. Any retail outlet dealing in
discounted airfares.
- bulletin board
A cyberspace to post messages and information.
- bulk contract
An agreement whereby an airline sells large blocks of
seats at a discount for resale by a third party.
- bulk fare
A fare available only when buying blocks of seats.
- capacity controlled
With limited space or seating at a specific price.
- carry-on
A piece of luggage designed to be taken aboard an
airplane and fit in the space allotted for such luggage.
- CDT
Central Daylight Time
- Certified Travel Counselor
One who has passed a series of rigorous tests of
professional competency administered by the Institute of Certified Travel Agents.
- chat rooms
Discussion groups available on almost any topic. More
common on on-line services, but a few are popping up on the Web as well.
- change of equipment
A change of aircraft that occurs without a change in
the flight number.
- check-in time
1. In hotels, the earliest time at which a room will
be available. 2. At airline terminals, the latest time at which a passenger may arrive for
the flight without the risk of loosing their seat.
- circle trip
Any trip that involves more than one destination,
returning to the point of departure, as opposed to a "round trip".
- circle trip minimum
The lowest allowable fare for a circle trip, which
cannot be less than any round trip fare between any two cities on the itinerary.
- city codes
Three-letter codes used to uniquely identify cities
and/or their airports.
- city pair
In airline bookings, the departure and arrival cities
on an itinerary.
- city terminal
see city ticket office.
- city ticket office
An airline sales and ticketing office located
anywhere other than an airport.
- CNL
Cancel (CRS).
- code sharing
An agreement whereby airlines permit the use of their
CRS code in the flight schedule displays of other airlines.
- co-host carrier
An airline that pays another to display its flights
on a CRS.
- COMM.
Commission.
- commercial agency
A travel agency that specializes in corporate travel.
- commercial airline
An airline that carriers passengers.
- Commercial SabreŽ
Term used to distinguish the full version of the
SabreŽ CRS from Eaasy SabreŽ a simplified version.
- common carrier
Any company engaged in the transport of people or
goods for profit.
- common rated
Describing two identical fares to geographically
close destinations.
- comp. Slang
A free ticket or other complimentary extra.
- computerized reservation system (CRS)
Any of several proprietary computer systems allowing
real-time access to airline fares, schedules, and seating availability and offering the
capability of booking reservations and generating tickets.
- concentrated hub
An airport where a single airline controls most of
the passenger capacity.
- concourse
The section of an airport containing the gates.
- conditional fare
A fare which guarantees passage on the next available
flight if the flight for which the ticket was purchased is full.
- conference center
A hotel-like property designed specifically for
hosting conventions and meetings.
- confirmation number
An alphanumeric code used to identify and document
the confirmation of a booking.
- connecting flight
A flight that requires a passenger to change from one
plane to another.
- connection
A stop on a journey that requires a change of planes
or other mode of transportation.
- consolidator
A company or individual who negotiates bulk contracts
with an airline (or an other travel supplier) and sells space to the general public,
usually at a discount.
- continental breakfast
a breakfast of rolls, fruit and coffer or tea. Often
provided complimentary by hotels and motels.
- continental plan
A hotel rate that includes a continental breakfast.
- contract of carriage
The small print on the passenger's coupon of an
airline ticket detailing the legal relationship, rights, and liabilities of the passenger
and the carrier.
- corporate agency
1. A travel agency physically located on the premises
of a corporation which it serves. 2. A travel agency that specializes in corporate
clients.
- corporate rate
1. A lower hotel rate negotiated by a specific
corporation for use of its employees and guests. 2. A rate extended by a hotel to all
business travelers.
- corporate travel manager
A middle management position. Corporate travel
managers are tasked with setting corporate travel policy and standardizing and overseeing
all travel by corporate employees on company business.
- coupon broker
Any person or company that buys and resells airline
frequent flyer awards in contravention of airline regulations.
- courier
Any person who accompanies cargo or hand-delivered
documents.
- CRN
Cash refund notice.
- cross border ticketing
Writing a ticket in such a way that it appears that
the travel commences in a different country than is actually the case. Used to take
advantage of lower fare structures.
- CRS. Abbreviation
Computerized reservation system.
- CRT. Abbreviation
Cathode Ray Tube. The screen of a computer.
- CST. Abbreviation
Central Standard Time
- CTC. Abbreviation
Certified Travel Counselor
- CTO
City ticket office.
- CVB
Convention and Visitors Bureau.
- cyberspace
All information in electronic areas. Un delivered
e-mail is defined as being lost in cyberspace.
- denied-boarding compensation
Payment given passengers who have been bumped from a
flight, cruise, or land-tour. May be a free trip, money, or accommodations.
- departure tax
Tax levied on travelers when they leave a country.
- designator, designator code
A two- or three-digit alphanumeric code uniquely
identifying airlines and airports throughout the world. Administered by IATA.
- direct access
System or program that gives the user the capability
of tapping directly into a vendor's computer system to get last minute information about
seat or product availability.
- direct billing
System in which a corporation's travel agency bills
employees for their business travel. The employees must then submit an expense accounting
and be reimbursed by the corporation.
- direct flight
Any flight between two places that carries a single
flight number. Unlike a nonstop, a direct flight will make one or more stops between two
places. The passenger may have to change planes or even change airlines. This is a change
in meaning. In the past, direct flights made stops but required no change of plane.
- domain name
An identification of an Internet site. Commonly
referred to as a "Web address". "casto.com" and
"204.255.196.1" are two forms of a domain name.
- domestic airline
An air carrier that provides service within its own
country. Also called a domestic carrier.
- double booking
The practice of booking and confirming two or more
reservations when only one will be used.
- double occupancy rate
The rate charged when two people will occupy a room,
suite, apartment, etc. For example, a hotel might charge an individual $100 per night for
a room (single occupancy) but charge two people only $130 for double occupancy of the same
room.
- downline
All segments, legs, or cities listed below the
originating or headline city (on a schedule or CRS).
- download
The transfer of data from one source (such as the
internet) to another (such as your PC's hard drive).
- dual designated carrier
Air carrier that uses another airline's code in
flight schedule displays.
- Eaasy SabreŽ
A simplified version of Sabre CRS
- economy class
1. Coach class. 2. Y class
- ECU
European currency unit. The some-day common currency
of Europe.
- EDT
Eastern daylight time.
- elapsed flying time
Actual time an airplane spends in the air, as opposed
to time spent taxiing to and from the gate and during stopovers.
- electronic ticket delivery network (ETDN)
A network, national or regional, of ticket printing
machines that are not operated by an ARC-accredited agency but instead by a company that
sells its ticket distribution services. Also called "electronic ticket distribution
network." An ETDN delivers flight and passenger coupons after an agent generates the
ticket.
- environs
The area around a place.
- EST
Eastern standard time
- Eurailpass
A special-fare train ticket that entitles the
purchaser to unlimited train travel in many European countries for a number of days or
weeks.
- European plan
A hotel rate that includes no meals.
- excess baggage
Luggage that exceeds the allowed limits for weight,
size, or number of pieces. Carriers usually charge extra for excess baggage, and in some
cases, may have to ship it later rather than with the passenger.
- excursion fare
A special-price fare that comes with restrictions,
such as advance purchase requirements and a minimum stay. Usually a round-trip fare.
F
- fare basis
The specific fare for a ticket at a designated level
of service; specified by one or more letters or by a combination of letters and numbers.
Example: the letter "Y" designates coach service on an airplane. Although the
same letters do not always designate the same class on different carriers, the following
are generally the same: "F" - first class, "B" & "C" -
Business class.
- fare break point
The destination where a given fare ends. Example: The
fare break point for a passenger flying from Washington DC to Kansas City via Cleveland is
Kansas City.
- fee-based pricing
A compensation plan in which a corporation pays its
travel agency a portion of the commissions generated by the corporation's travel volume,
according to a negotiated schedule.
- feeder airline
An air carrier that services a local market and
"feeds" traffic to the national and international carriers.
- firewall
A separation between two networks. Commonly used to
keep Web users from tapping into a company's internet computer system.
- FIT
Foreign independent tour. Now generally used to
indicate any independent travel, domestic or international, that does not involve a tour
package.
- fly-drive package
An offering that bundles airfare, car rental, and
sometimes, land accommodations into a single package, offered for a fixed price.
- fortnight
A period of two weeks.
- full service agency location
A branch of an agency that provides customers both
reservations and ticketing.
- fully appointed agency
A travel agency that is accredited to sell airline,
cruise and other travel services.
- Galileo
A computerized reservation system.
- gateway (Internet)
A translator from one protocol to another.
- gateway city
1. A city that serves as a departure or arrival for
international flights. 2. A city that serves as an airline's entry or departure point to
or from a country.
- global distribution system (GDS)
A computer reservations system (CRS), typically owned
jointly by airlines in different countries, that includes reservation databases of
suppliers in many countries.
- hard dollar savings
Easily identifiable savings, such as free tickets,
reduced rates, or revenue sharing.
- head tax
A fee assessed by some cities and countries on every
passenger who arrives or leaves.
- HEDNA
Hotel Electronic Distribution Network Association.
- hidden-city, hidden-city ticketing
A stratagem used to get a lower airfare when the fare
for a flight from A to c with a stop in B is cheaper than a fare directly from A to B. The
passenger who wants to travel to B, buys a ticket from A to C and then gets off at B.
Considered unethical by airlines and many travel agencies.
- high season
The season of the year when travel to an area peaks
and rates are at their highest.
- higher intermediate point
When a city between the city of origin and the fare
break point has a higher fare than the destination city, the higher fare must be used.
- Home Page
The opening screen on a Web site.
- html
Hyper Text Markup Language
- http:
Hyper Text Transport Protocol
- IAPA
International Air Passenger Association
- IATA
International Air Transport Association
- IATAN
International Airlines Travel Agency Network
- IATAN card
Photo identification issued by IATAN. Widely accepted
as the only identification for travel agents. Sometimes called, erroneously, "IATA
card."
- IATAN list
A list maintained by a travel agency listing those
employees and independent contractors who qualify for travel benefits, as determined by
IATAN.
- ICTA
Institute of Certified Travel Agents.
- inclusive tour
A tour package that bundles transportation and
lodging along with services such as transfers, sightseeing, museum admissions, and so
forth.
- interline agreements
Contractual or formal agreements between airlines
governing such matters as ticketing, baggage transfers, and so forth.
- interline connection
A change of planes that also involves a change of
airlines.
- Intranet
A private network within an organization for internal
use only.
- ISP
Internet Service Provider; a company that provides
telephone accessibility to the internet.
- ITTA
Independent Travel technology Association.
- Java
- jet lag
A physiological condition caused by disorientation of
a person's biological clock due to travel across several time zones. Characterized by
irritability, lethargy, insomnia, and other symptoms.
- joint fare
The fare charged for travel that utilizes more than
one airline. This fare is agreed on by the airlines involved.
- LAN
Local Area Network; a network dedicated to the same
office or company.
- leg
A single segment of an itinerary.
- loss damage wavier (LDW)
Daily insurance that covers theft and vandalism of a
rented car in addition to damage caused by accident.
- low fare search
A continuous, computerized search for the lowest
current available fares designed to lower the cost of trips already booked but not yet
taken.
- low season
The time of year when travel to a destination is at
its lowest and prices decline.
- lowest logical airfare
The lowest fare that is consistent with a
corporation's travel policy.
- management report
A report prepared by a travel agency for a corporate
client detailing all travel activity and expenditures during the reporting period. Used to
analyze patterns of travel usage.
- MAP
Modified American plan.
- market share
The volume of sales, expressed as a percentage,
achieved by one company in a specific geographic area, compared to all sales of similar
products or of similar companies.
- market share override program
An enhanced commission system in which a supplier
(typically an airline) will pay a travel agency an override only when the agency's
percentage of sales of the supplier's market share in the travel agency's market. In other
words, a travel agency's sales of an airline's tickets might have to reach 33% of the
travel agency's total airline sales before the airline, with a market share of 30% in the
agency's market, would pay the agency an override.
- MARS
Multi-access reservation system.
- MCO
Miscellaneous charge order.
- meeting fare
Special fare negotiated with an airline for
passengers traveling to attend a specific meeting or convention.
- mega-agency
A very large travel agency with nationwide
operations. There are currently about seven such agencies in the United States.
- mid-office system
The management information (or MIS) portion of a
travel agency's computer system, as distinct from the CRS (front office) and accounting
functions (back office).
- minimum connecting time
The legally defined minimum time necessary to change
planes at a given airport.
- MIS
Management information system.
- miscellaneous charge order (MCO)
An ARC document used to process the payment of travel
arrangements other than airfares.
- modem
A device, which enables one computer to call another,
needed to get on-line
- modified American plan
A hotel rate that includes two meals daily, usually
breakfast and dinner.
- MPI
Meeting Planners International, formerly Meeting
Planners International.
- MT
Mountain Time
- MST
Mountain Standard Time
- multi-access system
A CRS that can directly access the computers of
several airlines or other travel suppliers.
National Business Travel Association
- net amount
The amount due the supplier after commissions have
been deducted.
- net fare
The wholesale price that is marked up for sale to the
customer.
- network
Any set of computers that can communicate with each
other.
- newsgroup
A collection of people, messages, and postings on a
private topic.
- non-refundable
Of a ticket, no moneys will be returned should the
trip be cancelled. The amount of the ticket, minus a service fee, may be applied to
another trip in many cases.
-
Nonstop
The airplane travels from your originating
city (beginning) city to your final destination (ending city) without a stop
- NPTA
National Passenger Traffic Association.
- NTSB
National Transportation Safety Board.
- NUC
Neutral unit of construction.
- O&D traffic
Origin and destination traffic. The passengers on a
flight who are either boarding or deplaning at a particular stop, as distinct from those
remaining on the plane to go to another destination.
- OAG
Official Airline Guide.
- offline airline, offline carrier
Any airline other than the one or ones that own
and/or control a particular computerized reservations system.
- offline connection
A change of planes that also involves a change of
airlines.
- OHG
Official Hotel Guide.
- OK
Confirmed.
- OMFG
Official Meeting Facilities Guide.
- online connection
A change of planes that does not involve a change of
airlines.
- on-line service
A service that packages information and is a vehicle
to the internet. This includes America Online.
- open segment, open ticket
An airline ticket with no date specified.
- open skies
Referring to an agreement between two countries
allowing unrestricted air services between them.
- open ticket
A valid ticket that does not specify flight numbers,
dates, or times. The holder of the ticket makes arrangements at a later date.
- ORG
Official recreation Guide.
- OTD
Official Tour Directory.
- out plant
Referring to a travel agency office on the premises
of a corporate client at which reservations may be made. The actual ticketing is handled
at another location.
- passenger facility charge
A fee imposed by a facility owner, as an airport, on
those using the facility; typically added to the cost of the ticket.
- passenger mile
A statistical norm comprising one passenger traveling
one mile. Passenger mileage is determined by multiplying the total number of miles flown
(for airlines) by the total number of passengers carried.
- passenger name record (PNR)
A file on a computerized reservations system
containing all information relating to a specific booking. Also called
""personal name record."
- PATA
Pacific Asia Travel Association
- pax
Passenger. Passengers.
- PDW
Personal damage waiver.
- penalty fare
Fare subject to a deduction or other fee should the
passenger change the itinerary or cancel.
- point to point
1. Referring to fares between two cities. 2.
Referring to service between two cities only, without any additional segments or
continuation.
- positive space
Seating or rooms that can actually be occupied, as
opposed to space reserved on a standby or if-available basis.
- prepaid ticket advice (PTA)
The form used when a person is buying a ticket that
will be issued at the airport of the same or another city. Normally involves a $30 to $40
dollar service fee.
- pre-trip auditing
Review of proposed travel itineraries, usually by a
corporate travel manager, to spot potential savings or avoid excessive or unauthorized
expenditures.
- productivity based pricing
An incentive provided by a CRS vendor to encourage
maximum use of its service and discourage the agency from using more than one CRS.
- profile
A record of information about a travel agent's
customer used for qualifying.
- protocol
The format in which data transfer takes place.
- Provincial Standard Time
Canadian term for Atlantic Standard Time.
- pseudo city, pseudo city code
A CRS code used to identify a travel agency location.
- rack rate
The price a hotel charges for a room before any
discount has been taken into account. The published rate for a room, sometimes set
artificially high and used to calculate a variety of discounts.
- rate desk
The office of an airline that calculates fares for
travel agents and passengers.
- rebate
To deduct or return a portion of moneys otherwise
due, as a portion of a travel agent's commission.
- reconfirm
To check again, as an airline reservation. Some
reservations may be cancelled unless reconfirmed.
- record locator
An alphanumeric string which servers as a unique
identified of a booking or a PNR in a CRS.
- red-eye
A late-night flight, usually of some length and
usually offering a lower fare. An overnight flight that arrives at the destination early
in the morning.
- regional carrier
An airline that serves only one clearly defined area
of the country.
- rent a plateAn off premise travel agency operated by employees
of the corporation at which it is located.
- revalidation sticker
A self adhesive form placed over the coupon portion
of an airline ticket and used to record a change in a carrier flight number, date, time,
class, and so forth.
- revenue passenger mile
A statistical unit in the airline industry; one fare
paying passenger carried one mile.
- revenue sharing
A term used to describe rebating to a corporation by
a travel agency.
- revenue per available room (RevPAR)
Statistical unit used to measure a hotel's pricing
scale. The actual daily revenue by the total number of available rooms. See average
daily rate (ADR) A figure derived by dividing actual daily revenue by the total number
of rooms sold.
- ROH
Run of house
- room night
One hotel room occupied for one night; a statistical
unit of occupancy.
- satellite ticket printer
A branch of an ARC accredited agency that contains a
ticket printer, either attended or unattended.
- second-tier airport
Airports that are not located in major cities, which
are not major hubs of any airline, and which traditionally enjoys only limited service.
- sector bonus
An extra commission for certain airline segments,
usually international, offered for limited periods of time.
- segment
A discreet portion of a trip, typically, between two
cities. A portion of a total market.
- shortest operated mileage
Under the mileage system of computing fares, the
shortest distance between two points on an itinerary, omitting any intermediate
connections.
- short-haul
Of airline routes, of limited length and duration,
often to, from, or in between second-tier airports.
- shoulder-season
An abbreviated season that falls between the high and
low seasons and offers fares and rates between those of the other seasons.
- single supplement
A charge added to a per-person occupancy rate that is
based on an assumption of double occupancy, as on a cruise ship.
- slot
A parking space for planes at an airport. A take off
or landing time for a plane.
- soft-dollar savings
Savings realized by not spending money.
- split payment transaction
A transaction in which full payment is made in two
parts, each by a different method. For example, by check and by credit card, or by two
separate credit cards.
- split ticketing
1. Creating two separate tickets for a single
journey, usually to obtain a lower fare. 2. A ticket issuing procedure in which the flight
coupon goes to one location, while the auditor's and agency coupons go to another, usually
a host agency.
- starboard
A nautical term for the right-hand direction or side
of a ship.
- statute mile
A mile (5,280 feet)
- stern
The rear portion of a ship.
- stopover
A planned overnight (or longer) stop on a ticketed
journey.
- STP
Satellite ticket printer.
- STPN
Satellite ticket printer network.
- superior room
In a hotel, a more desirable and more expensive room,
perhaps with a better exposure, view, or other amen ties.
- System OneŽ
A computerized reservation system.
- tariff
A schedule of fares or prices.
- tarmac
The paved area of an airport.
- through fare
Fare to a foreign destination reached via a gateway
city.
- through passenger
Any passenger that is not disembarking at a
particular stop.
- through service
An airline flight which makes a stop but does not
require a change of planes.
- throwaway
An element of a travel product or package that is
purchased but not used.
- TOD
Ticket on departure.
- travel advisory
A formal warning, issued by the united States
Department of State, advising caution in traveling to specific countries due to political
unrest, natural disaster, or other cause.
- TravelshopperŽ
A simplified version of the Worldspan CRS.
- trunk carrier
A major airline carrier, as evidenced by its
extensive system of routes.
- URL
Universal Resource Locator or Web site address.
- value added tax (VAT)
A form of taxation in which taxes are added
cumulatively as a product changes hands. A common tax in Europe, which, upon application,
can often be refunded to foreign visitors after their visit.
- value season
1. Shoulder season. 2. Low season. 3. Any period
during which lower rates or fares are offered.
- Worldspan
A computerized reservation system.
- XO
Exchange order.
- yield management
The practice of adjusting prices up and down in
response to demand in order to control yield. The process is usually computerized.
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